D - Discover
The first stage of DRIVE is Discover
In our initial visits to our customers it is essential that we engage with them to discover the needs and issues of the business, this creates an environment for stimulation and discussion with engagement at different levels of the company – enabling the needs of the organisation to be discovered and considered. When the needs and goals are clear it is important to any company to be able to clearly evaluate the ROI of any projects proposed. During the discovery phase workshops are used to establish customer goals.
Goal Lead Improvements for Sustainability Graph
The graph on the right illustrates that at the beginning improvements are relatively easy to make and the desired improvements curve increases.
As time passes these improvements become more difficult to make and sustain, and we see the yellow curve begin to drift off.
By automating the process, data aquisition provides information for sustainable improvements (represented by the red curve)without detailed information continuous improvement initiatives are not sustainable and will fail over time.