For any company to grow their business in the current climate is proving to be increasingly challenging. One thing we must never forget in the quest for growth is that it is also crucial for businesses to maintain their existing customer base and deliver the highest possible standard of product and service to their existing and loyal customers. It is critical for any business to maintain their hard earned market share and to ensure long term success in today’s challenging market conditions. After all where will your competitors be looking to obtain their business growth?
With the need to exceed new customer’s expectations it can be easy to focus your efforts on them and lose focus in sustaining the high level of quality and support that your existing customers have come to expect from you as their trusted supplier. Through sub-standard quality, late deliveries or poor customer service you may open the door to your competitors and that business, which has perhaps been developed over many years, can be lost overnight.
To meet the demands of all your customers it may be necessary to part ship orders to satisfy some of their requirements in the short term, however, through increased production changeovers to help facilitate this you may find that you have a further increase in both product recalls through poor quality or failures in the field. This not only impacts customer satisfaction but could add additional cost to your business in reworking failed product.
To help strengthen customer loyalty and replicate your best processes EmsPT will work with your Operations team to understand your processes, constraints and customer expectations to help you guarantee to your customers that the first product off your production line is to the same high standard and consistency as the same product manufactured last month.
As you bring new customers or products online would It help if your production team could quickly overlay pre-defined optimum product characteristics against the actual current parameters in real time so that you could reduce product variance and waste and also deliver the highest quality products on time and in full to your customers – and protecting brand integrity?